Frequently Asked Questions
Orders and Delivery
How long will my order take to arrive?
Orders are generally processed within 1–2 working days. Eligible orders placed before 5:00pm GMT may be processed the same working day. Delivery typically takes a further 5–6 working days after dispatch. Most orders are expected to arrive within approximately 6–8 working days from the order date, although delivery times may vary.
Which couriers do you use?
We use our available delivery services to send orders to customers across the United Kingdom. The carrier may vary depending on the parcel and delivery destination.
How much does shipping cost?
Standard UK delivery is free on orders of £50 or more. Orders below £50 are subject to the delivery charge shown at checkout.
Do you offer free delivery?
Yes. Standard UK delivery is free on orders of £50 or more.
Do you deliver outside the UK?
Currently, we deliver to addresses within the United Kingdom only.
How can I track my parcel?
Once your order has been dispatched, we will email you the available tracking details so you can follow its progress.
Can I change or cancel my order?
Please contact us as soon as possible at info@pengillylandscapes.co.uk. If your order has not been dispatched, we will do our best to accommodate your request. Once an order has been dispatched, cancellation or changes may no longer be possible, and our returns policy will apply where relevant.
Returns and Refunds
What is your returns policy?
Please contact us within 30 days of delivery to discuss a return. Items must meet the applicable return conditions. Some statutory cancellation rights may apply to online purchases, so please read our Refund & Return Policy for full details and instructions.
Who pays for return postage?
If an item arrives faulty, damaged or incorrect, please contact us so we can explain the next steps. For other returns, responsibility for return postage depends on the circumstances and the applicable return terms.
How long do refunds take?
Once a returned item has been received and assessed, we aim to process eligible refunds within 5 working days. The time taken for the funds to appear in your account may vary depending on your payment provider.
Payment
What payment methods do you accept?
The payment methods available for your order are displayed at checkout. These may include major debit and credit cards and Shop Pay, depending on availability.
Are prices shown in pounds and including VAT?
Prices are displayed in GBP (£). Any applicable taxes are shown during checkout in accordance with the store's pricing and tax settings.
Is checkout secure?
Our online store uses Shopify's checkout infrastructure and security features to help protect payment transactions. Payment information is handled by the relevant payment providers according to their processes.
Choosing the Right Garden Tool
What is the difference between bypass and anvil pruning tools?
Bypass pruners use two blades that pass each other, making them generally suitable for clean cuts on live stems. Anvil pruners press a blade against a flat surface and are generally more suited to dry or dead wood. Always check the product's intended use and cutting capacity before choosing a tool.
Which weeder is best for patios and block paving?
A narrow, crack-style weeder can help remove weeds from joints between paving slabs and other hard surfaces. A long-handled tool may be more comfortable if you want to reduce bending. Choose a tool appropriate for the surface and task.
How do I keep pruning tools in good condition?
Clean the blades after use, dry them thoroughly and follow the manufacturer's care instructions. Store tools in a dry place to help reduce rust and wear.
Can I get advice before I buy?
Yes. Contact us at info@pengillylandscapes.co.uk or call +44 1372 456700. Tell us what gardening task you need the tool for, and we will do our best to help.
About Pengilly Landscapes
Are you a landscaping business?
Yes. Pengilly Landscapes is a landscaping and garden care business serving Great Bookham, Leatherhead and the surrounding Surrey area. Our online shop developed from our practical landscaping experience and offers a focused range of garden tools alongside our core services.
Do you sell garden tools online?
Yes. We offer a selection of pruning tools, hand tools, pliers and weed pullers through our online store.
Where do you operate?
Our landscaping services focus on Great Bookham, Leatherhead and the surrounding Surrey area. Our online store currently delivers to addresses within the United Kingdom.
Contact Us
If you have a question that is not answered here, please contact us.
Email: info@pengillylandscapes.co.uk
Phone: +44 1372 456700
Address: Alwoodly House, Burnhams Rd, Great Bookham, Leatherhead KT23 3BA, United Kingdom