Shipping policy

Last updated: 3 October 2026

This policy explains how and when we deliver orders placed at www.pengillylandscapes.co.uk.

1. Where we deliver

We currently deliver to addresses within the United Kingdom only. We are unable to ship to international addresses or to forwarding services.

2. Delivery timescales

Stage

Time

Order processing and packing

1-2 working days

Courier transit

5-6 working days

Total estimated delivery

6-8 working days

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 17:00 GMT, or at weekends and on bank holidays, start processing on the next working day.

Delivery times are estimates, not guarantees. Some remote areas, including parts of the Scottish Highlands and Islands, Northern Ireland and offshore islands, may take longer.

3. Delivery costs

  • Free standard delivery on all orders of £50 or more

  • Orders under £50: a flat delivery charge of £10, shown at checkout before you pay

4. Couriers

We ship with Royal Mail, DPD and FedEx. We choose the courier based on your parcel's size and weight and your delivery postcode. Long-handled items, such as loppers and stand-up weed pullers, may travel by DPD or FedEx.

5. Tracking

Once your order is dispatched, you will receive an email with your tracking number and a link to follow your parcel.

6. Bladed items

Some of our products, such as garden knives and multi-tools, are classed as bladed articles. These are sent by a service that requires delivery to an adult aged 18 or over and may not be left in a safe place or with a neighbour.

7. Failed or missed deliveries

If you are not in, the courier will usually leave a card or notification with options to rebook or collect. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery. A further delivery charge may apply.

8. Lost or damaged parcels

If your parcel has not arrived within 10 working days of dispatch, or arrives damaged, email info@pengillylandscapes.co.uk with your order number. We will investigate with the courier and arrange a replacement or refund.

9. Address accuracy

Please check your delivery address carefully at checkout. We cannot be responsible for delays or losses caused by an incorrect address. If you spot a mistake, contact us straight away and we will try to correct it before dispatch.

10. Contact

For delivery questions, email info@pengillylandscapes.co.uk or call +44 1372 456700.