Terms of service

Last updated: 3 October 2026

These Terms of Service ("Terms") apply to every order placed with Pengilly Landscapes through www.pengillylandscapes.co.uk. Please read them before placing an order. By using our website or buying from us, you agree to these Terms.

1. About us

This website is operated by Pengilly Landscapes, Alwoodly House, Burnhams Rd, Great Bookham, Leatherhead KT23 3BA, United Kingdom. Email: info@pengillylandscapes.co.uk. Phone: +44 1372 456700.

2. Who can buy

You must be at least 18 years old to place an order. Some products, such as garden knives and multi-tools with blades, are bladed articles and may only be sold to adults. We may ask for age verification on delivery or cancel orders where we cannot confirm age.

3. Products and descriptions

We aim to describe and photograph every product accurately. Small variations in colour or finish may occur due to screen settings or manufacturing batches. Sizes and specifications are given as a guide and may vary slightly.

4. Prices

All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. If a product is listed at a clearly incorrect price due to an error, we will contact you before dispatch and you may choose to continue at the correct price or cancel for a full refund.

5. Placing an order

Your order is an offer to buy. A contract is formed when we email you to confirm that your order has been dispatched. We may decline an order, for example if an item is out of stock, a pricing error has occurred or we suspect fraud. If we decline an order after payment, we refund you in full.

6. Payment

Payment is taken in full at checkout by debit or credit card or Shop Pay. See our Payment Policy for details.

7. Delivery

We deliver within the United Kingdom only. Orders are processed in 1-2 working days and delivered within 5-6 working days, giving an estimated total of 6-8 working days. Delivery is free on orders of £50 or more; a flat £10 charge applies to orders under £50. Full details are in our Shipping Policy. Risk in the goods passes to you on delivery.

8. Your right to cancel

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your goods without giving a reason. We extend this to 30 days for unused items, as set out in our Return and Refund Policy.

9. Faulty or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If goods are faulty, damaged or not as described, please contact us and we will offer a repair, replacement or refund as the law requires, and cover the return postage.

10. Safe use of tools

Our products include sharp and cutting tools. Always follow the product instructions, wear suitable protective equipment and keep tools away from children. We are not responsible for injury or damage caused by misuse, modification or use for a purpose the product is not designed for.

11. Limitation of liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for business losses, as our products are sold for domestic and private use. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Website use and intellectual property

All content on this website, including text, logos, images and design, belongs to Pengilly Landscapes or its licensors. You may not copy, reproduce or reuse it without our written permission.

13. Events outside our control

We are not liable for delays or failure to perform caused by events beyond our reasonable control, such as severe weather, courier disruption or supply shortages. We will contact you if this affects your order.

14. Governing law

These Terms are governed by the laws of England and Wales. Any dispute will be handled by the courts of England and Wales, although if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.

15. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.