Payment Policy

Last updated: 29 October 2026

This Payment Policy explains how payments are handled for orders placed through the Pengilly Landscapes online store at www.pengillylandscapes.co.uk.

1. Accepted Payment Methods

We accept the payment methods available at checkout, which may include:

• Debit and credit cards from supported card providers.

• Shop Pay, where available.

The payment methods offered for your order will be displayed during checkout. We do not accept cash on delivery, cheques or bank transfers for online orders unless an alternative method is explicitly offered at checkout.

2. Currency and Pricing

Prices on our online store are displayed in pounds sterling (GBP). Applicable taxes and delivery charges are shown during checkout in accordance with the store's pricing and tax settings.

If your payment card was issued outside the UK, your bank or card provider may apply currency conversion or foreign transaction fees. These charges are determined by your provider and are not controlled by Pengilly Landscapes.

3. When You Are Charged

Payment is processed through the payment provider selected at checkout. The timing of payment authorisation and collection may depend on the payment method and provider.

After your payment has been successfully accepted, you should receive an order confirmation by email. If you do not receive confirmation, please check your inbox and spam folder before contacting us.

4. Payment Security

Our online store uses Shopify's checkout infrastructure and the security measures provided by Shopify and the relevant payment processors.

Payment information is handled according to the procedures of the payment provider used for your transaction. Please do not send full payment card details or security codes to us by email or through contact forms.

Your bank or card provider may request additional verification, such as 3D Secure authentication, to help protect against unauthorised transactions.

5. Declined or Failed Payments

If your payment is declined or fails, your order may not be completed. Please check that your billing details are correct and that your payment method has sufficient available funds.

You may wish to contact your card issuer or try another payment method offered at checkout. If the issue continues, contact us for assistance.

6. Order Checks

We may review orders where a payment provider or our security systems identify a potential payment or fraud concern.

If further information is required, we may contact you using the details provided with your order. In some circumstances, an order may be cancelled and any payment collected refunded, subject to the applicable payment process and legal requirements.

7. Refunds to Your Payment Method

Approved refunds are normally returned to the original payment method where possible.

We aim to process eligible refunds within five working days after receiving and inspecting a returned item, in line with our Refund & Return Policy. Once a refund has been issued, the time taken for funds to appear in your account may vary depending on your bank or payment provider.

For full details of returns, eligibility and refund conditions, please see our Refund & Return Policy.

8. Contact Us

If you have a question about a payment, charge or refund, please contact us.

Email: info@pengillylandscapes.co.uk

Phone: +44 1372 456700

Address: Alwoodly House, Burnhams Rd, Great Bookham, Leatherhead KT23 3BA, United Kingdom