Privacy Policy

Last updated: 29 October 2026

Pengilly Landscapes (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, place an order through our online store, contact us, or enquire about our landscaping services.

We aim to handle personal data responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pengilly Landscapes provides landscaping and garden care services in Great Bookham, Leatherhead and the surrounding Surrey area. We also operate an online store offering a focused range of garden tools.

For privacy enquiries, you can contact us using the details below.

Business name: Pengilly Landscapes

Address: Alwoodly House, Burnhams Rd, Great Bookham, Leatherhead KT23 3BA, United Kingdom

Email: info@pengillylandscapes.co.uk

Phone: +44 1372 456700

Pengilly Landscapes is responsible for handling personal data collected through our website and business activities, subject to the applicable arrangements with our service providers.

2. Personal Data We Collect

The personal data we collect depends on how you interact with us. It may include:

• Identity and contact information: Your name, email address, telephone number, billing address and delivery address.

• Order information: Products purchased, order value, order history, and information relating to returns or refunds.

• Payment information: Payment method and transaction details. Payments are processed through our payment providers. We do not store full payment card details ourselves where these are handled by the payment provider.

• Communication information: Messages and information you provide when contacting us by email, telephone or contact form, including landscaping enquiries.

• Technical information: Information such as your IP address, browser type, device information and website activity, where collected through our website, analytics tools or similar technologies.

• Marketing preferences: Your preferences and consent choices relating to marketing communications, where applicable.

We collect information directly from you, through your use of our website, and from service providers involved in operating our store and processing transactions, where applicable.

3. How We Use Your Data and Our Lawful Bases

We use personal data only where we have an appropriate lawful basis under applicable data protection law.

Purpose	Lawful basis, where applicable
Processing and delivering orders, and handling returns and refunds	Performance of a contract
Responding to enquiries and providing customer support	Steps taken at your request, performance of a contract, or legitimate interests, depending on the enquiry
Managing landscaping service enquiries and arrangements	Steps taken at your request or performance of a contract
Preventing fraud and protecting our website and business	Legitimate interests or another applicable lawful basis
Maintaining accounting and tax records	Compliance with legal obligations
Sending direct marketing communications	Consent or another lawful basis permitted by applicable law
Using non-essential analytics or marketing cookies	Consent where required by law

Where we rely on legitimate interests, we consider our interests alongside your rights and freedoms. Where consent is required, you can withdraw it at any time.

4. Who We Share Your Data With

We share personal data only when reasonably necessary to operate our business, provide our services, fulfil orders, meet legal obligations or protect our legitimate interests.

Depending on the services you use, recipients may include:

• Shopify: Our e-commerce platform, which supports the online store and checkout.

• Payment providers: Providers that process payments and refunds securely.

• Delivery providers: Couriers or postal services that deliver orders, where applicable.

• Technology and service providers: Providers that support website hosting, security, communications, analytics or other business operations, where used.

• Professional advisers: Such as accountants or legal advisers, where necessary.

• Public authorities: Where disclosure is required by law or necessary to protect legal rights.

We do not sell your personal data.

5. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we will take the steps required by applicable data protection law, which may include relying on an adequacy decision or implementing appropriate safeguards such as approved contractual clauses.

You can contact us using the details in this policy if you would like further information about relevant international transfers and safeguards.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, and support analytics or marketing where these features are enabled.

Essential cookies may be necessary for functions such as maintaining your shopping basket and completing checkout. Non-essential analytics and marketing cookies will be used in accordance with applicable consent requirements.

Where a cookie consent tool is provided, you can use it to manage your preferences. You may also be able to manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

The cookies and technologies actually used depend on the tools and integrations enabled on our website.

7. How Long We Keep Data

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing services, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information and why it is held. For example:

• Order and financial records: Retained for the period required by applicable tax, accounting and other legal requirements.

• Customer service communications: Retained for as long as needed to handle the enquiry and maintain relevant business records.

• Marketing information: Retained according to your preferences, consent status and applicable requirements.

• Technical and cookie information: Retained according to the relevant tool's settings and the purposes for which the information is collected.

When personal data is no longer needed, we will delete it or securely dispose of it, unless we are legally required or otherwise permitted to retain it.

8. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal data we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal data where the law allows.

• Request restriction of certain processing activities.

• Object to processing based on legitimate interests or to direct marketing.

• Request a copy of certain personal data in a portable format.

• Withdraw consent where processing relies on consent.

To exercise your rights, contact us at info@pengillylandscapes.co.uk. We may need to verify your identity before responding.

We will respond within the period required by applicable law, generally one month. In certain circumstances, this period may be extended as permitted by law.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully. You can find information at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls and the security features provided by our website and service providers. No method of transmitting or storing information can be guaranteed to be completely secure.

10. Children's Privacy

Our website and online store are intended for a general audience and are not specifically directed at children. We do not knowingly collect children's personal data where consent is required and has not been provided by a parent or guardian.

If you believe a child has provided personal data in circumstances where it should not have been collected, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal obligations.

The latest version will be published on this page, together with its updated date.

12. Contact Us

If you have questions about this Privacy Policy, our handling of personal data, or wish to exercise your data protection rights, please contact us.

Pengilly Landscapes

Address: Alwoodly House, Burnhams Rd, Great Bookham, Leatherhead KT23 3BA, United Kingdom

Email: info@pengillylandscapes.co.uk

Phone: +44 1372 456700