Refund policy

Last updated: 3 October 2026

We want you to be happy with every tool you buy from Pengilly Landscapes. If something is not right, this policy explains how to return it.

1. Return window

You can return items within 30 days of the date you receive them. This goes beyond the 14-day cancellation period required by the Consumer Contracts Regulations 2013.

2. Condition of returned items

To qualify for a refund, items must be:

  • Unused, with no signs of cutting, soil or wear

  • In their original packaging, with any blade guards, sheaths, pouches and accessories included

  • Returned with proof of purchase (your order number)

We may reduce a refund if an item has been handled beyond what is needed to inspect it, as permitted by law.

3. How to start a return

  1. Email info@pengillylandscapes.co.uk with your order number, the item you want to return and the reason.

  2. We will reply within one working day with the return address and instructions.

  3. Pack the item securely, with blades covered, and send it using a tracked service.

  4. Keep your proof of postage until your refund is confirmed.

Please do not send returns without contacting us first, as this may delay your refund.

4. Return postage

Reason for return

Who pays return postage

Item arrived damaged or faulty

Pengilly Landscapes

Wrong item sent

Pengilly Landscapes

Changed your mind / no longer needed

Customer

Where we cover postage, we will send you a prepaid label or refund your reasonable postage cost.

5. Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 48 hours of delivery if possible, with photos of the item and packaging. We will arrange a replacement or full refund, including original delivery charges. Your rights under the Consumer Rights Act 2015 are not affected.

6. Refunds

  • We inspect returns and process approved refunds within 5 working days of receiving the item.

  • Refunds go back to your original payment method.

  • Your bank may take a further 5-10 working days to show the funds.

  • For change-of-mind returns, we refund the item price and the standard delivery cost you paid, but not any extra cost of a faster delivery option.

7. Exchanges

We do not swap items directly. Return the original item for a refund and place a new order for the item you want.

8. Items we cannot accept

  • Items that have been used, sharpened, modified or damaged after delivery

  • Items returned without contacting us first, or after the 30-day window

9. Contact

For help with a return, email info@pengillylandscapes.co.uk or call +44 1372 456700, Monday to Saturday, 8:00 to 17:00 GMT.